Providius Introduces Providius Direct
Providius introduced Providius Direct, a new workflow designed to help AV professionals investigate network issues faster in AV-over-IP environments running on supported NETGEAR Pro AV switches. The solution was showcased at InfoComm 2026.
The company said that Providius Direct leverages the Providius Network Visibility & Real-Time Telemetry (NVRT) platform, aiming to enable teams to initiate on-demand traffic mirroring and route captured traffic to Providius analysis tools for inspection and root cause analysis.
“The NETGEAR Pro AV ecosystem is strongest when partners build on top of it in ways that make a real difference to integrators,” says Devan Cress, global business development director, enterprise AV at NETGEAR. “Providius Direct does that: it gives teams a faster, more structured way to investigate issues on NETGEAR-based deployments, which ultimately makes our infrastructure a more confident choice.”
Providius said that Providius Direct aims to address the challenge of troubleshooting AVoIP systems by providing integrators, operators and support organizations with a guided, repeatable path from a reported issue to packet-level evidence.
When an issue occurs, teams can enable dynamic traffic mirroring on supported NETGEAR Pro AV switches through the Providius NVRT interface. Selected traffic is routed to Providius CRIO (Capture, Record, Inspect, Observe) or Broadcast Media Guard for analysis. The workflow supports remote troubleshooting and reduces the need for on-site escalation or manual changes to switch configuration.
“AV-over-IP environments are becoming more dynamic, distributed, and mission-critical, which means teams need a faster way to capture the right traffic at the right time,” said Mathew Slack, VP of enterprise sales at Providius. “With Providius Direct, we’re reducing the complexity of network investigation by enabling users to safely mirror traffic across supported NETGEAR Pro AV switch environments through NVRT, helping integrators and end users move quickly from a reported issue to deeper analysis and actionable evidence.”
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