Diversified officially announced its new Global Managed Services Practice, aiming to bring together the company’s managed services capabilities into one organization. The company also announced that Rob Mello has joined Diversified as vice president-global managed services to lead the new practice.

“We have an opportunity to move the managed services conversation beyond maintenance and support toward intelligence, optimization and AI-enabled, continuous value creation,” said Tyler Affolter, chief revenue officer. “Rob’s experience building global practices and AI-infused, market-leading offerings gives us the leadership to accelerate that shift and help define where the industry goes next.”

Diversified said the new practice reflects a broader evolution in how organizations manage increasingly connected and business-critical technology environments. The company also said that the new practice aligns its managed services strategy, delivery and client success capabilities globally. Managed services architects and client success executives will continue working closely with individual clients to develop service models based on their business requirements.

The practice will focus on three priorities – consistent delivery at global scale, long-term client value and intelligent service operations.

Diversified said Mello brings over two decades of experience building and scaling technology-enabled services for global organizations, including NTT DATA, Orange Business Services and IBM. He has experience creating new practices, launching differentiated service offerings and leading complex transformation initiatives that aligned technology, operations and commercial strategy.

“Diversified has already redefined what’s possible in designing and delivering the world’s most complex technology environments,” said Mello. “Now we’re setting our sights on the next frontier: transforming how those environments perform, adapt and create value over time. By fusing our people, data, technology and partner ecosystem into a single intelligent system, we’re building a managed services model that doesn’t just maintain performance, it continuously elevates it, turning operational excellence into measurable value realization and a lasting competitive advantage for our clients.”