NetSpeek officially announced new autonomous operational capabilities for Lena, its AI-native platform for AV, Unified Communications and Digital Signage environments. The company will demonstrate the Lena platform at InfoComm 2026.

The company said that the latest advancements enable Lena to detect operational issues, diagnose root causes and execute remediation workflows across multi-vendor environments with little to no human intervention.

At InfoComm, Lena will demonstrate its capabilities and autonomous workflows by identifying active problems, troubleshooting issues across AV devices, UC platforms and network equipment and automatically taking corrective actions within operational guardrails.

NetSpeek said that the company designed Lena to support multiple levels of operational autonomy with autonomous workflows engineered to reduce operational workload, accelerate issue resolution and improve service reliability across large-scale collaboration environments.

Lena can automatically detect, diagnose and remediate operational issues without administrator intervention. In controlled enterprise environments, Lena can perform troubleshooting workflows, recommend corrective actions with approval required before implementing changes.

NetSpeek’s new memory framework is also featured in the Lena platform, aiming to provide operational knowledge context across devices, rooms and users. Historical operational knowledge allows Lena to recognize patterns, accelerate diagnosis and optimize environmental performance over time.

NetSpeek also announced additional partnerships with Avocor, DTEN, Jabra and NETGEAR AV, extending Lena’s operational visibility and orchestration capabilities across enterprise collaboration environments.

At InfoComm 2026, NetSpeek will introduce and demonstrate new integrations with enterprise collaboration platforms, including Cisco, alongside existing integrations with LG, Microsoft, Neat, Zoom, as well as its first network integration with NETGEAR AV.

NetSpeek expects Lena’s expanded autonomous operational capabilities to become  available during the second half of 2026.

“Most operations teams today are still overwhelmed by alerts, dashboards, and manual
troubleshooting workflows,” said Erik DeGiorgi, CEO of NetSpeek. “What we’re demonstrating at InfoComm is operational AI that can understand what’s happening across the environment, determine likely root causes, and drive resolution workflows autonomously. This fundamentally changes how organizations scale support operations.”