FORTÉ Issues Report on the State of Modern Collaboration Spaces
As organizations race to adopt AI-enabled collaboration technology, FORTÉ has released a new report titled “The State of Modern Collaboration Spaces” detailing some of the pain points businesses are facing in implementing this technology. FORTÉ based its report on a digital survey with feedback from more than 500 IT leaders in the United States who make decisions about meeting room and collaboration space technology.
Here are the key takeaways from the report:
No. 1: The technology does not work reliably.
Survey results show productivity is most often lost before meetings even begin due to connection failures, join friction and inconsistent audio and video performance. The authors of the study said meeting room failures should be treated as a strategic productivity risk, not a minor technical nuisance. Reducing reliability friction is one of the fastest ways IT teams can improve collaboration.
No. 2: AI that mitigates meeting room issues can free up major IT work hours.
Survey results show that troubleshooting meeting room issues has become a recurring burden for organizations. This limits their ability to focus on higher-value work. Leaders estimate that IT teams would save an average of 52 hours per month if meeting-related technology issues were eliminated.
No. 3: Collaboration budgets are increasing, and so are expectations.
Eighty-five percent of organizations expect collaboration and meeting room budgets to increase during the next 1–3 years. According to the survey, most organizations now upgrade at least part of their technology every year. Collaboration technology is now considered mission-critical infrastructure, with rising expectations for measurable outcomes.
According to FORTÉ, the survey findings reveal a clear gap between widespread adoption of collaboration technologies and consistent operational results. The research highlights a clear opportunity for IT leaders to move from AI-enabled feature adoption to outcome-driven execution.
The authors said that by prioritizing reliability, preventing meeting failures before they occur and reclaiming IT time lost to reactive support, organizations can convert collaboration and meeting room technology investments into measurable productivity improvements.
You can read the full report here.
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